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Terms & Conditions


Effective Date: 16/02/2026

Version: 1.0


1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern access to and use of SoftMeet Meetings, a real-time communication service provided by SoftMeet Inc. ("SoftMeet", "we", "us", "our"). By creating an account, hosting, joining, or otherwise using SoftMeet Meetings, you confirm that you have read, understood, and agree to be bound by these Terms and the SoftMeet Meetings Privacy Policy.

If you do not agree with these Terms, you must not access or use the Services.

Where you are using SoftMeet Meetings on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.


2. Description of the Service

SoftMeet Meetings provides real-time audio, video, and collaboration functionality, including live conferencing, chat, screen sharing, and related features. The Service is designed for ephemeral, real-time communication and is architected to operate without platform-side storage of meeting recordings.

SoftMeet does not provide cloud recording, server-side storage of meeting audio or video, or automatic backups of meeting content.


3. Eligibility and Accounts

You must be legally capable of entering into a binding agreement to use the Services. If you are under the age required by applicable law, you may only use SoftMeet Meetings with valid consent from a parent or legal guardian.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify SoftMeet immediately of any unauthorised use or security breach relating to your account.


4. Roles and Responsibilities

4.1 SoftMeet’s Role

SoftMeet provides the technical infrastructure required to route and deliver meetings in real time. SoftMeet processes personal information only as necessary to provide, secure, and maintain the Service, in accordance with the Privacy Policy.

SoftMeet does not:

  • Monitor meeting content in real time;
  • Store, access, or control meeting recordings;
  • Assume responsibility for content created, shared, or recorded by users.

4.2 Host Responsibilities

If you act as a meeting host, you are solely responsible for:

  • Deciding whether a meeting is recorded;
  • Providing clear and lawful notice to all participants before any recording begins;
  • Obtaining all required consents under applicable data protection, interception, and recording laws;
  • Securing, retaining, and deleting any recordings stored on your device;
  • Ensuring that your use of the Service complies with all applicable laws and regulations.

4.3 Participant Responsibilities

Participants are responsible for their conduct during meetings and for complying with applicable laws, these Terms, and any instructions provided by the Host.


5. Acceptable Use

You agree not to use SoftMeet Meetings to:

  • Violate any applicable law or regulation;
  • Infringe the rights, privacy, or dignity of others;
  • Record meetings without lawful authority or required consent;
  • Share unlawful, harmful, abusive, defamatory, or discriminatory content;
  • Interfere with or disrupt the integrity or performance of the Service;
  • Attempt to gain unauthorised access to accounts, systems, or networks.

SoftMeet may suspend or terminate access where it reasonably believes these Terms have been violated.


6. Meeting Content and Recordings

Meetings are transmitted in real time and are not recorded or stored by SoftMeet. Any recording functionality is host-initiated and occurs entirely outside SoftMeet’s systems.

You acknowledge and agree that:

  • SoftMeet cannot access, retrieve, manage, or delete recordings;
  • SoftMeet bears no responsibility or liability for recordings made by Hosts;
  • Compliance with recording and consent laws rests solely with the Host.

7. Intellectual Property

SoftMeet and its licensors retain all rights, title, and interest in and to the Service, including all software, trademarks, logos, and underlying technology.

You retain ownership of content you create or share during meetings. By using the Service, you grant SoftMeet a limited, non-exclusive, royalty-free licence to process such content solely for the purpose of delivering the Service in real time.


8. Privacy and Data Protection

SoftMeet’s collection and processing of personal information is governed by the SoftMeet Meetings Privacy Policy, which forms an integral part of these Terms.

Where you act as a Host or use the Service on behalf of an organisation, you acknowledge that you may be an independent responsible party or controller for personal information processed during meetings and that you bear corresponding legal obligations.


9. Availability and Service Changes

SoftMeet aims to provide a reliable service, but does not guarantee uninterrupted availability. Maintenance, updates, or technical issues may result in temporary service interruptions.

SoftMeet may modify, suspend, or discontinue features of the Service, provided that material changes are communicated where required by law.


10. Disclaimer of Warranties

SoftMeet Meetings is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, SoftMeet disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

SoftMeet does not warrant that the Service will be error-free, uninterrupted, or suitable for any specific purpose.


11. Limitation of Liability

To the maximum extent permitted by law, SoftMeet shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of recordings, or loss of business, arising out of or relating to your use of the Service.

SoftMeet shall not be liable for:

  • Content shared or recorded by users;
  • Recordings stored on host devices;
  • Failure by Hosts to obtain lawful consent.

Where liability cannot be excluded, SoftMeet’s total liability shall be limited to the amount paid by you to SoftMeet for the Service in the twelve months preceding the claim.


12. Indemnification

You agree to indemnify and hold SoftMeet harmless from any claims, damages, losses, or expenses arising out of:

  • Your use of the Service;
  • Your breach of these Terms;
  • Any recording, storage, or processing of meeting content conducted by you in violation of applicable law.

13. Suspension and Termination

SoftMeet may suspend or terminate your access to the Service where you materially breach these Terms, misuse the Service, or expose SoftMeet to legal or security risk.

Upon termination, your right to use the Service will cease immediately.


14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-law principles. Courts located in South Africa shall have exclusive jurisdiction, unless mandatory consumer protection laws require otherwise.


15. Changes to These Terms

SoftMeet may update these Terms from time to time to reflect changes in law, technology, or business practices. Material changes will be communicated in advance where required by law. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.


16. Contact Information

For questions or notices relating to these Terms, contact:

Softtechz Technology Pty LTD.

Email: support@softmeet.co.za

Privacy inquiries: support@softmeet.co.za

Registered Address: 53 De Havilland Crescent, Persequor, Pretoria, 0020