Terms & Conditions

Terms & Conditions - Softmeet

Effective Date: July 1, 2025
Last Updated: July 1, 2025

1. Introduction

Welcome to Softmeet, a video conferencing and communication platform operated by Softtechz Technology PTY LTD ("Softmeet," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our video conferencing services, software, and websites located at https://softmeet.co.za and https://meetings.softmeet.co.za (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Definitions

"Customer" means the organization or individual who has subscribed to our Services
"User" means any individual authorized by Customer to use the Services
"Content" means any files, recordings, audio, video, text, images, or other materials uploaded or shared through the Services
"Meeting" means any video conference, webinar, or communication session conducted through our Services
"Software" means any applications, plugins, or software provided by Softmeet to access the Services

3. Service Access and Use

3.1 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes during your subscription period.

3.2 User Requirements

Users must be authorized by the Customer to access the Services
Users must actively participate in Meetings (no passive monitoring without consent)
All use must comply with applicable laws and our Acceptable Use Policy

3.3 Software and Updates

You may need to download our Software to access certain features
We may require software updates for continued access
Software is licensed, not sold, and remains our property

3.4 Equipment and Technical Requirements

You are responsible for:

Obtaining compatible devices and internet connectivity
Maintaining adequate bandwidth for video conferencing
Ensuring your equipment meets our published system requirements
Security of your devices and network

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Services only for lawful business purposes, including:

Conducting business meetings and conferences
Educational sessions and training
Collaborative work sessions

4.2 Prohibited Uses

You may not use our Services to:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit harmful, offensive, or inappropriate content
Conduct illegal activities or harassment
Reverse engineer, modify, or create derivative works of our Services
Resell or redistribute access to our Services
Use automated systems to access our Services without authorization

4.3 Content Responsibility

You are solely responsible for all Content you share through our Services
You must have proper rights and permissions for any Content you upload
You warrant that your Content does not violate any laws or third-party rights

5. Privacy and Data Protection

5.1 Data Collection and Use

Our collection and use of personal information is governed by our Privacy Policy, available at https://softmeet.co.za/privacy-policy, which is incorporated into these Terms by reference.

5.2 Recording Features

Recording functionality may be available for certain service tiers
You are responsible for obtaining proper consent before recording any Meeting
You must comply with all applicable privacy and recording laws
Recorded content is stored securely but you assume responsibility for its protection

5.3 Data Security

We implement reasonable security measures to protect your data, but cannot guarantee absolute security. You acknowledge that you use our Services at your own risk regarding data security.

6. Intellectual Property

6.1 Our Rights

We retain all rights, title, and interest in the Services, Software, and related technology. No ownership rights are transferred to you.

6.2 Your Content

You retain ownership of your Content
You grant us a limited license to host, store, and transmit your Content solely to provide the Services
This license terminates when you delete Content or terminate your account

6.3 Feedback

Any suggestions or feedback you provide about our Services may be used by us without restriction or compensation.

7. Payment Terms

7.1 Fees and Billing

Fees are as specified in your subscription plan or order form
All fees are non-refundable except as expressly stated
We may change fees with 30 days' advance notice

7.2 Payment Methods

Payment is due within 30 days of invoice date
For credit card payments, you authorize automatic charging
You are responsible for keeping payment information current
Late payments may incur finance charges of 1.5% per month

7.3 Taxes

You are responsible for all applicable taxes except those based solely on our net income.

8. Term and Termination

8.1 Term

These Terms remain in effect for the duration specified in your subscription plan and will automatically renew unless either party provides 30 days' written notice of non-renewal.

8.2 Termination for Cause

Either party may terminate these Terms if the other party materially breaches these Terms and fails to cure the breach within 30 days of written notice (10 days for payment breaches).

8.3 Effect of Termination

Upon termination:

Your access to the Services will cease immediately
You must pay all outstanding fees
We may delete your account and associated data
Sections relating to intellectual property, confidentiality, and liability will survive

9. Confidentiality

9.1 Confidential Information

Each party may receive confidential information from the other. Confidential information includes:

Technical and business information marked as confidential
Pricing and terms of this agreement
Meeting content and user credentials
Security practices and procedures

9.2 Protection Obligations

Each party agrees to:

Use confidential information solely for purposes of this agreement
Protect confidential information with reasonable care
Not disclose confidential information to third parties without consent
Return or destroy confidential information upon termination

10. Warranties and Disclaimers

10.1 Limited Warranty

We warrant that the Services will materially conform to our published documentation and will be provided with commercially reasonable skill and care.

10.2 Disclaimer

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

OUR LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM
WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
WE SHALL NOT BE LIABLE FOR LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION

12. Indemnification

You agree to defend, indemnify, and hold us harmless from claims arising from:

Your use of the Services in violation of these Terms
Your Content or any third-party claims related to your Content
Your violation of applicable laws or third-party rights

13. Force Majeure

Neither party will be liable for delays or failures due to circumstances beyond their reasonable control, including natural disasters, government actions, pandemics, or network outages.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes will be resolved exclusively in the courts of South Africa. Both parties consent to the jurisdiction of such courts.

15. General Provisions

15.1 Entire Agreement

These Terms, together with your subscription agreement and our Privacy Policy, constitute the entire agreement between the parties.

15.2 Modifications

We may modify these Terms by posting updated terms on our website. Continued use of the Services constitutes acceptance of modified terms.

15.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms without restriction.

15.5 Contact Information

For questions about these Terms, contact us at:

Email: support@softmeet.co.za
Address: Unit 7, 49 De Havilland Crescent, Persequor